Terms and Conditions
The Client wishes to engage the Service Provider and the Service Provider agrees to undertake the services set out in the Booking Form (the “Services”) in accordance with the Service Provider’s policy and procedures from time to time (“Policies and Procedures”) and subject to the terms and conditions of this Agreement. Any reference to dogs in this Agreement shall refer to those specified in the Booking Form only, unless otherwise agreed by the Service Provider.
1. Commencement Date and Duration
This Agreement shall commence on _______ (the “Commencement Date“) and shall continue until terminated by in accordance with clause 7.
2. Services
2.1. The Client has requested the Services and the Service Provider agrees to provide the Services from the Commencement Date:
2.1.1. using reasonable care, skill and judgment; and
2.1.2. in reliance on the information provided by the Client.
2.2. For new Clients, an in-home consultation will be required.
2.3. Notwithstanding clause 2.1, the Client acknowledges that:
2.3.1. when providing the Services, the Service Provider must safeguard its own staff as well as the dogs of other clients and will take such safeguarding actions as it deems reasonable in the circumstances;
2.3.2. dogs will be walked on leads unless otherwise agreed in writing with the Service Provider; and
2.3.3. during normal dog play, dogs may sustain injuries, and whilst dog play is monitored by trained staff, injury, scratches, punctures, torn ligaments and other injuries may occur despite such supervision.
2.4. The Client agrees and acknowledges that for hygiene reasons and to ensure that the dogs have the most time out walking, long haired or light-coloured dogs will be required to wear their own jumpers or coats in wet or muddy weather. The dog will be washed with water and towel dried as part of the cost of the day-care price. However, if the Client would like the dog washed with warm water, a choice of shampoo and a blow dry (a “Posh Wash”) there will be a fee of £8.50 payable per Posh Wash. The Service Provider reserves the right to charge other additional fees (at its standard rates from time to time) for dogs with longer coats that need extra attention such as the poodle mixes will to maintain whilst boarding. The Service Provider shall inform the Client in advance of any dogs it considers require extra care and attention (for example due to longer hair) such as brushing twice a day and any extra fees this may involve.
2.5. The Client also understands that if the dog rolls in excrement on a walk or during transportation, the dog will be given a Posh Wash and photographic evidence of this will be sent to the Client.
2.6. The Service Provider will use its reasonable endeavours to respond to messages from the Client during business hours however the Client acknowledges that responses may not be immediate and may be outside of normal business hours.
3. Client’s Obligations
3.1. The Client shall provide all information to the Service Provider which it may reasonably require to provide the Services.
3.2. The Client agrees that any information it provides to the Service Provider will be true and accurate at the time of providing the same and that it shall notify the Service Provider upon becoming aware of any inaccurate information it has provided to the Service Provider.
3.3. The Client confirms that all vaccinations, treatments, licences, permits and other authorisations or documentation it is required to have in place by law arising from the ownership of the dog have been obtained.
3.4. The Client agrees during the term of this Agreement that it will keep its dog’s vaccinations, de-worming and de-fleeing up to date at all times and provide such information to evidence this as the Service Provider reasonably requires. The Service Provider does accept titre testing as evidence that such matters are up to date.
3.5. The Service Provider reserves the right to refuse to provide the Services should the Client not comply with its obligations under clauses 3.3 and/or 3.4.
3.6. The Client agrees and acknowledges that grass seeds are a common cause of injury or ailment to dogs, and due to the miniscule nature of the grass seeds, it is a threat of injury or ailment that is very difficult to protect against. The Client agrees and acknowledges that the Service Provider will not be liable in any event for any injury, discomfort, infection, or ailment in any form that the dog may suffer as a result of or in connection with grass seeds including, but not limited to, any and all costs and/or vet bills as a result of such injury discomfort, infection or ailment the dog may suffer.
3.7. The Client may request reasonable changes to the Services and the Service Provider may, at its sole discretion agree to such changes provided that the Client makes the request in advance of the Services taking place and provides sufficient details of the required changes to the Service Provider.
3.8. If the Client owns a Brachycephalic dog, they will be tested to see if they are healthy enough to board or attend day-care during months when the temperature is hot. This must be discussed with the Service Provider prior to the Services commencing and the Client will be required to sign the Brachycephalic Disclaimer.
3.9. The Client agrees and acknowledges that the Service Provider cannot take bitches in heat. The Client must inform the Service Provider if it is likely that the dog will be in heat when the Services are to be provided. The Client further acknowledges that the Service Provider is fully reliant on the Client in this regard and therefore unwanted pregnancies or behavioural changes in the dog are outside the control of the Service Provider. If the dog comes into heat during boarding, the dog will (at the Service Provider’s discretion) either be:
3.9.1. placed in the Client’s emergency contact’s care; or
3.9.2. kept in a separate part of the house until they can go to another location with the agreement of the Client;
for the remainder of the boarding.
3.10. The Client agrees that treats and food provided by the Service Provider can be given to the dog, unless the Client notifies the Service Provider otherwise in advance of the Services being provided.
3.11. The Client is responsible for providing food and medication for the dog, in particular to cover:
3.11.1. all meal times and medication times when the dog is boarding with the Service Provider; and/or
3.11.2. any meals the Client requires the dog to be provided or medication times occurring whilst attending for day-care or walks.
3.12. The Client gives consent for their dog’s image to be used in photo or video format on Colin & Co’s promotional material and social media or in any format the Service Provider considers appropriate.
3.13. The Client will ensure the dog is ready to leave with the driver where the Service Provider is required to collect the dog in accordance with clause 4.
3.14. The Client agrees and acknowledges that:
3.14.1. if the Client is an existing client of the Service Provider, the dog must be neutered by or before the dog is 1 year old, unless the Service Provider otherwise agrees; and/or
3.14.2. where the Client becomes a Client of the Service Provider on or after 1 June 2020, or where the Client is an existing Client and requires the Services in respect of a new dog, the dog must be neutered before the Service Provider will commence the provision of the Services.
3.15. The Client will ensure that collars and harnesses fit correctly for safety reasons. The Service Provider has the right to adjust any dog equipment it deems unsafe. The Client shall also provide secure collars with name/address tags required by law.
3.16. Where the Services are to be provided at the Client’s property, the Client is responsible for leaving enough food and medication for the dog to cover the time the dog is in the Service Provider’s care. If food and/or medication is not provided by the Client or runs out, the Service Provider may provide the same at the Client’s cost.
3.17. The Client acknowledges that it is solely responsibility for its own safety and wellbeing whilst on site and agrees to comply at all times to any site policies, procedures or guidance issued by the Service Provider from time to time.
3.18. The Client must provide an ‘emergency contact’, being as at the Commencement Date the contact set out in the booking form, to deal with any emergency situations which may for example prevent the dog from staying at the Service Provider’s site.
3.19. The Client must provide keys to its property where the Service Provider is required to collect the dog from its property.
3.20. The Client agrees and acknowledges that the Service Provider’s ability to provide the Services is reliant on the Client complying with its obligations set out in this Agreement. Therefore the Service Provider shall not be responsible for any delay or failure to provide the Services to the extent that such failure or delay arises as a result of or in connection with the Client’s failure or delay in complying with its obligations.
4. Collection and Drop offs
4.1 If the Client requires the dog to be collected from or returned to its property and has not provided keys to the Service Provider, the driver will wait for a maximum of 10 minutes for the Client to return to the property. If the Client is not present after 10 minutes, the driver will continue with its other pickup/drop offs.
4.2 If the Client is not present or available during a drop off, the driver will keep the dog boarded overnight in their home. The Client is welcome to collect the dog from the driver’s house. The Client agrees to pay the Service Provider its reasonable costs incurred due to:
4.2.1 the Client not being present, available or ready during a pick up or drop off; or
4.2.2 the Client requesting that a pick up or drop off should take place at a different address than as previously informed to the Service Provider.
4.3 The Client acknowledges that the Service Provider may not be able to accommodate the Client’s specific pick up and drop of time requests. The Service Provider chooses the best routes possible after evaluating the location of its clients, traffic, emergencies and/or cancellations which alter the number of dogs on any given route.
4.4 The Service Provider cannot unfortunately at this time offer weekend pick up or drop offs for the reason of limiting the working hours of the drivers for their work life balance and mental health, plus fuel costs and carbon footprints. The Client is welcome to drop or pick up their dogs from the Service Provider’s establishment at any time between 7am-10pm.
5. Bookings
5.1. Please do not contact Ria Edmenson personally for bookings, as these will not be accounted for. Only enquiries through the website, company phone number or email Enquiries@colinandco.uk will be booked.
5.2. The office is closed between the hours of 8pm-7am. Any bookings received during the hours of 8pm up to midnight for next day booking or during the hours from midnight up to 7 am for same day bookings will incur a fee of 50% plus our standard daily charge for the Services. All bookings received between the hours of 7am – 9.30am for same day booking will be charged at double time. The Client will be informed of the charges for the Services in advance.
5.3. The Service Provider is closed on bank holidays and the period between Christmas and New Year, unless otherwise agreed with the Service Provider. Extra charges will be payable for Services provided during such periods. Refunds or days in lieu cannot be claimed for any day-care during these times for walks and/or day-care. Boarding and house sitting is still available but is subject to an extra charge.
5.4. The Client is responsible for making bookings with the Service Provider. The Service Provider will not ask the Client for future bookings, it is the Client’s responsibility to contact the Service Provider if they wish to make recurring bookings. If no future bookings are confirmed or accepted by the Service Provider, the Services will not be provided. It is the Client’s responsibility to make a booking for the chosen Services before 8pm the day before the booking is required.
5.5. To make a booking the Client must complete the Booking Form. No booking will be deemed to have been accepted by the Service Provider until it has received payment of the agreed amount and a complete Booking Form (together with any other forms the Service Provider may specify to the Client in advance). No bookings will be accepted unless a Veterinary Release Form has been signed by the Client.
6. Payment Terms
6.1. The price of the Services (which includes VAT) will be the price set out in the Service Provider’s price list in force at the date of a booking unless we have agreed another price in writing (the Fees).
6.2. Full payment for Services (agreed either at time of booking or subsequently) is to be made within 5 days of receipt of invoice or, if later, the date specified on the invoice. The preferred method of payment is collection by bank transfer or Direct Debit. Cheque or cash is also accepted.
6.3. If the Client does not make any payment to the Service Provider by the due date the Service Provider may charge interest on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment.
6.4. If the Service Provider has to take enforcement action against the Client for overdue sums, in addition to any interest charged under clause 6.3, the Client shall pay the additional administrative, debt collection costs and legal fees incurred by the Service Provider in recovering such sums due, or such other sums as ordered by a court of competent jurisdiction.
6.5. The Client shall pay all amounts due under this Agreement in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). The Service Provider may at any time, without limiting its other rights or remedies, set off any amount owing to it by the Client against any amount payable by the Service Provider to the Client.
6.6. On termination of this Agreement for any reason the Client shall immediately pay to the Service Provider all outstanding unpaid invoices and interest. In respect of Services supplied but for which no invoice has been submitted, the Service Provider shall be entitled to submit its invoice which shall be payable by the Client immediately on receipt.
7. Cancellations
7.1. Under the Consumer Contracts Regulations 2013, the Client has a 14 day period to change its mind and cancel the Services. However, the Client will lose this right where the Client requires the Services to start before the end of the 14 day period.
7.2. If the Client cancels a booking and therefore the Services that relate to that booking, the Client agrees to pay the Service Provider a fee equal to:
7.2.1. 100% of the Fees due for the Services to be provided in respect of that booking, if cancellation occurs less than 12 hours before the start time of the Services for that booking;
7.2.2. 50% of the Fees due for the Services to be provided in respect of that booking if cancellation occurs at any time from 7 days up to 12 hours before the start time for that booking, which is equal to the deposit taken for all boardings/house sittings.
7.3. If the Client cancels the Services after the Service Provider has begun providing the Services, the Client must pay in full for the Services provided up until the time the Client tells the Service Provider it wants to cancel the Services.
7.4. For boarding/house sitting Service cancellations, where 7 days or more notice is provided there is no charge.
7.5. In the event of the Service Provider cancelling or otherwise not being able to provide the Services the Service Provider shall either:
7.1. arrange alternative services or providers to a value and quality that would have been provided; or
7.2. refund any monies paid under this Agreement for the Services that the Service Provider is unable to provide;
and shall use its reasonable endeavours to provide 24 hours’ notice, or if 24 hours is not practical, for example in a sudden event or emergency, provide such notice as soon as it is reasonably practicable in the circumstances.
8. Termination
8.1. Subject to Clause 6 and Clause 7.2, this Agreement can be terminated at any time by either Party serving not less than one month’s written notice (the Notice Period) on the other Party.
8.2. Where further Services are booked during the Notice Period and the booking relates to a time period after the Notice Period, this Agreement shall continue in full force and effect until such Services are completed and the Client has paid in full for such further Services provided after the Notice Period, following which it shall automatically expire and terminate.
8.3. Subject to Clause 6, this Agreement can be terminated by the Service Provider, by written notice to the Client with immediate effect, in the event that:
8.3.1. any Fees or charges owed by the Client to the Service Provider remain outstanding for 28 days;
8.3.2. the Client breaches any of the material terms of this Agreement; or
8.3.3. the Service Provider (at its sole discretion) considers the Client’s dog to be at risk, dangerous or aggressive.
8.4. The Client shall pay the Service Provider for all Fees, expenses, charges and costs incurred up to the date of termination or expiry of this Agreement.
9. Duty of Care
9.1 The Client acknowledges that a change in a dog’s routine and circumstances can cause varying degrees of distress and unpredictable or abnormal behaviour, particularly if their owner is on holiday, dogs have no concept or ability to understand that their owner’s absence is temporary and they will be coming back. The Service Provider understands this and will offer comfort and reassurance whilst trying, as far as is practically possible to maintain their normal daily routines.
9.2 In the event of extreme weather which may have an adverse effect on the Client’s dog e.g. heat or thunder storms, the Service Provider shall in their sole discretion take whatever action they consider necessary, including not carrying out scheduled exercise until it is, in their opinion, safe to do so.
9.3 Any consistent extra services apart from dropping off; for example, feeding and toileting will be limited to a maximum of 10 minutes a time, so as not to add long lengths of time to the drop off journey.
10. Damage to property or possessions
Any damage to the property or possessions of the Client in their absence, however caused by the dog shall be recorded by the Service Provider and where considered by the Service Provider to be serious enough to inform the Client, the Service Provider will do so at the earliest opportunity by whatever means is available. Any costs, including administration and man-power in providing such notice may be recoverable from the Client.
11. Medicines
11.1 The Client is responsible for ensuring the Service Provider is fully aware of any health issues the dog is experiencing or has suffered in the past. The Client acknowledges that the Service Provider is reliant on the Client providing accurate and up to date information in this regard when accepting a booking and when rendering the Services.
11.2 In the event of a dog having a contagious illness or disease (including worms and fleas) which has not been fully and accurately disclosed by the Client, the Service Provider may charge the Client for any costs or expenses it incurs in dealing with this including any costs of treatment given to other animals which become infected.
12. Sick /injured dogs & accidents
12.1 If the dog is taken sick or injured the Service Provider will notify the Client at the earliest convenience using whatever method is available to take instructions or guidance. In the event of the Service Provider not being able to contact the Client, or in an emergency situation, the Client authorises the Service Provider to arrange any treatments or veterinary services it considers necessary, in the best interest of the dog. Any costs or veterinary bills so incurred shall be directly chargeable to the Client.
12.2 If a dog disappears for any reason including where the dog slips its collar or there is a break in the dog’s collar/lead, the Service Provider will immediately alert all vets in the area and the Client within an hour. The Service Provider will use its network of other dog owners and dog businesses to help search, as well as lostdog.org. The Service Provider will only let a dog off the lead where this has been agreed in advance with the Client.
12.3 The Client acknowledges that if it requests that their dog be walked off its lead with no recall training, there is a higher risk that the dog may bolt.
12.4 It is the Client’s responsibility to provide a GPS device for the dog.
12.5 All staff working for the Service Provider are first aid trained and will provide the Services using a reasonable degree of skill and care. The Client will always be notified if an event has occurred and asked what the Client wishes to do. If the Client is uncontactable, the Client acknowledges that the Service Provider will, using its own discretion, take the best course of action possible, acting in the dog’s best interest.
12.6 For any dog’s condition that the Service Provider deems as a health risk or uncomfortable to the dog – for example, extreme matting, length of hair/nails, excess weight, etc, the Service Provider will alert the Client as soon as is practicable and offer advice and or extra services in the best interest of the dog.
12.7 The Service Provider shall endeavour to use the dog’s normal veterinary surgeon wherever possible, however the Client authorises the Service Provider to appoint an alternative veterinary surgeon to examine the dog and carry out such treatment or surgery as may be appropriate if the dog’s normal veterinary surgeon is not available.
12.8 The Client authorises the Service Provider to arrange for any emergency veterinary care that may be necessary during the provision of its Services. The Service Provider shall use all reasonable efforts to obtain the Client’s consent prior to obtaining emergency care.
12.9 The Client agrees to reimburse the Service Provider for any reasonable additional fees and expenses for providing emergency care. The Client further agrees to cover the cost of additional visits which may be necessary to ensure the dog’s safety or to monitor the dog’s progress in recovering from sickness or injury.
13. Keys
13.1 Where it is necessary for the Service Provider to hold keys to a property, the Client shall provide one of each key needed. Keys will be coded and kept within a locked system for security.
13.2 The Client shall ensure that the Service Provider has sufficient access to the Client’s home or other specified location at the times to be agreed between the Service Provider and the Client in order to provide the Services.
13.3 Keys will be returned upon termination of this Agreement.
13.4 The Service Provider will always check with the Client how to access and leave their property. Unless otherwise advised by the Client, the Service Provider will leave the locks in the same state as on entry to the property.
13.5 The Client acknowledges that the general security of its property is its own responsibility and does not fall within the scope of the Services provided.
14. Third Parties
14.1 This Agreement is between the Service Provider and the Client and no other person shall have any rights to enforce any of its terms.
14.2 The Client shall advise the Service Provider of anyone who will have access to the Client’s property during any periods of the Client’s absence, including but not limited to cleaning services, maintenance personnel, friends, family and neighbours and the Service Provider shall have no responsibility for and shall not be liable for such persons acts or omissions.
14.3 The Client will advise the Service Provider if they use any CCTV or cameras in or around their property.
15. Service Provider’s companion
15.1 The Service Provider may have a spouse, family member or friend accompany them whilst providing the Services at the Client’s property. No costs will be applied to the Client’s account for any assistance the companion provides.
15.2 The Client will be advised in advance where a Service Provider wishes to take a companion, all companions will be subjected to whatever checks the Service Provider considers necessary or appropriate.
16. Exceptional circumstances
15.1 In the event that the Client is uncontactable and the emergency contact is unreachable, there is a grace period of 48 hours before we legally have to contact the local dog warden.
15.2 In the event of a passing of a dog, the Service Provider will legally keep the dog in the specific area deemed for this purpose on the premises and notify the Client immediately. By law, the Service Provider will then contact the local vet and arrange for a collection, where the body will be held for the Client.
16. Insurance
16.1. The Service Provider shall maintain such insurance as it deems reasonably necessary and appropriate for the provision of the Services.
16.2. The Client is responsible for ensuring its property, contents and dogs are adequately insured throughout the duration of the Agreement. The Client is advised to check to see if its insurance provider needs informing that someone will have access to the Client’s property whilst they are away, and to hold keys to their property.
16.3. The level of insurance cover required for providing the services is extremely high, and the Service Provider will be insured in accordance with council licencing and governing laws.
16.4. All Service Provider’s vehicles are insured as pet taxi’s which require dogs to be housed in suitable and safe constrains such as crates within the main space of the vehicle. Dogs will not be allowed to travel in vehicles unrestrained or in the front seat as it invalidates the vehicle insurance.
17. Loss or Damage
17.1. If the Service Provider fails to comply with the terms of this Agreement, it will be responsible for loss or damage the Client suffers that is a foreseeable result of the Service Provider breaking this Agreement or failing to use reasonable care and skill, but the Service Provider is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time this Agreement was made, both the Service Provider and the Client knew it might happen, for example, if the Client discussed it with the Service Provider during the home consultation.
17.2. The Service Provider does not exclude or limit in any way its liability to the Client where it would be unlawful to do so. This includes liability for death or personal injury caused by the Service Provider’s negligence or the negligence of its employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of the Client’s legal rights in relation to the Services being supplied with reasonable skill and care or other legal rights.
17.3. Where the Service Provider is providing Services at the Client’s property, it will make good any damage to the property caused by the Service Provider whilst providing the Services. However, the Service Provider is not responsible for the cost of repairing any pre-existing faults or damage to a Client’s property that is discovered while providing the Services.
18. Aggressive or unsocial animals
18.1. Should any dog become aggressive or dangerous, the Service Provider shall, in its sole discretion and training take whatever action it considers necessary in the best interest of the dog, other animals or people which may be encountered. This may, without limitation, include:
18.1.1. a refusal to offer the Services and immediate termination of this Agreement;
18.1.2. obtaining assistance from a Vet, the R.S.P.CA or the police;
18.1.3. placing the dog in a boarding kennel or with the Client’s emergency contact.
18.2. Any fees and costs incurred by the Service Provider under or in connection with clause 18.1 shall be directly chargeable to and recoverable from the Client.
18.3. Should the Client’s dog be deemed unsuitable by the Service Provider and/or if the Client does not seek to rectify problematic behaviours, the Service Provider shall have the right to:
18.3.1. cancel any outstanding booking with immediate effect until such problematic behaviour has been rectified; or
18.3.2. end this Agreement immediately upon notice to the Client.
18.4. Any additional services recommended and provided by the Service Provider will be charged at an extra cost to the Client but will be discussed with the Client before the Service Provider incurs the same.
19. Excusable delay
19.1. Neither party shall be responsible to the other for any delay or default in performing their obligations under this Agreement caused by conditions beyond their control including but not limited to acts of God, war, strikes, fires, floods, pandemics, governmental restrictions or power failures.
19.2. Any Party so affected by conditions beyond their reasonable control shall inform the other party as soon as possible.
20. Assignment and sub-contracting
20.1. The Service Provider shall be entitled to perform any of the obligations undertaken by it through any other member of its group or through suitably qualified and skilled sub-contractors. Any act or omission of such other member or sub-contractor shall, for the purposes of this Agreement, be deemed to be an act or omission of the Service Provider.
20.2. The Service Provider may transfer its rights and obligations under these terms to another organisation. The Client may only transfer its rights or obligations under this Agreement to another person if agreed by the Service Provider in writing and in advance.
21. Data Protection
The Service Provider shall use the Client’s personal data in accordance with its Privacy Policy.
22. Entire Agreement
This Agreement, the Booking Form, the veterinary release form and any other forms which the Service Provider requires the Client to sign ahead of the Services being provided, constitute the sole and entire agreement between the Parties, and supersedes all prior agreements, representations and understandings of the Parties written or verbal. Any alteration of this Agreement must be in writing and signed by both Parties.
23. Notices
23.1 Any notice required to be served under this Agreement shall be in writing and shall be served by hand, post or electronic mail to enquiries@colinandco.uk.
23.2 Notices shall be deemed served:
23.2.1 upon delivery, when delivered by hand;
23.2.2 upon accepting delivery by signed receipt post/courier, when delivered by using a ‘signed for upon delivery’ postal service or courier;
23.2.3 immediately following transmission, if by electronic mail provided the sender does not receive a non-delivery message.
24. Severance
Each of the Clauses and sub-clauses of this Agreement operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining Clauses and sub-clauses will remain in full force and effect.
25. Delay
Even if the Service Provider delays in enforcing this Agreement, it can still enforce it later. If the Service Provider does not insist immediately that the Client do anything it is requires to do under this Agreement, or if the Service Provider delays in taking steps against the Client in respect of it breaking this Agreement, that will not mean that the Client does not have to do those things or prevent the Service Provider taking steps against the Client at a later date. For example, if the Client misses a payment and the Service Provider does not chase the Client but continues to provide the Services, the Service Provider can still require the Client to make the payment at a later date.
26. Governing Law and Jurisdiction
This Agreement is governed by English law and a Party can bring legal proceedings in respect of the Services in the English courts. If the Client lives in Scotland, it can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If the Client lives in Northern Ireland, it can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.